> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tavchain.safeney.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wallet and RPC troubleshooting

> Resolve common Tavchain wallet, faucet, RPC and transaction problems, including network selection, rate limits and uncertain submissions.

Use these checks when connecting a wallet, requesting Test TAV or submitting a transaction. Retain the original transaction hash whenever a submission result is unclear.

## Common problems

| Symptom | What to check |
| - | - |
| RPC returns HTTP 503 | Service availability and endpoint URL; try a read request later. |
| Balance looks wrong | Selected chain ID **771002** and the intended account. |
| Wallet cannot add the network | Exact [network settings](https://docs.tavchain.safeney.com/tavchain/network.md), RPC availability and browser profile where the wallet is installed. |
| Faucet challenge fails | Complete the challenge normally. Never provide keys or pay for test tokens. |
| Faucet cooldown | Allow 24 hours for the recipient address; inspect the existing claim/hash. |
| RPC returns HTTP 429 | Back off. Users behind the same public IP share the quota. |
| Submission times out | Look up the original transaction hash and account nonce before replacing it. |
| Receipt status is `0x0` | Execution failed; inspect the contract error and gas behavior. |
| Explorer does not list the transaction | Check the RPC receipt and allow time for indexing. |

## Get help

Email [support@safeney.com](mailto:support@safeney.com) with the tool version, network, exact error, reproduction steps and public transaction hash. Use [Report an issue](https://docs.tavchain.safeney.com/tavchain/contribute/reporting.md) for a checklist.

Never send seed phrases, private keys, passwords or CAPTCHA secrets. Debug tracing is not a public service; do not expose a private node endpoint to work around it.

For a node startup or sync problem, use [Troubleshoot a node](https://docs.tavchain.safeney.com/tavchain/operate/troubleshooting.md).


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